Ordering Policy

How To Order

Our products can be ordered online anytime by simply adding those must have items to your cart, clicking on your shopping basket and following checkout instructions. Not web savvy? No problem. Our Customer Service department is available Monday-Thursday, 10am-4pm est.

Shipping

Orders for in stock items ship within 3 business days by UPS Ground. Once your order has shipped, you’ll receive a ship notification with tracking details. Allow up to 6 days transit time after your order has shipped for arrival. We regret that we are unable to ship to post office boxes.

Shipping Rates

$36.00 or less : : $7.95
$37.00 - $99.00 : : $10.95
$100.00 and over : : FREE

What To Expect

We know that skincare is one of life's simple pleasures and we aim to make your experience an absolute pleasure. Nestled in tissue and sealed with our logo sticker, every order for full sized products includes a limited edition, seasonal aromatic bath and samples of products we think you’ll enjoy. If there’s a product you’ve been dying to try, let us know and we’ll do our best to include one.

Gifts

Sending an order as a gift? Our packing slips contain no payment information, all orders include complimentary gift-wrap and we’re always happy to include a handwritten message. Just include your gift message in the comments section of your order during checkout.

Samples

Please understand that the quantity of samples included is determined by your order size and sample availability fluctuates, causing some samples to be unavailable at the time your order is packed. Our eye and lip care products are not available as samples.

Damages

Our top priority is your parcel's safe arrival. If you experience any issue with your order, please contact us immediately. Damages or shortages must be reported within 24 hours of delivery and if damage has occurred, you must retain the box, packaging and damaged item or items so that our carrier can inspect them. We thoroughly investigate every damage or shortage claim.

Return Policy

We want you to be happy with your purchase! If a product fails to meet your expectations, you may return it within fourteen days for store credit. We do not accept returns without an authorization so please contact us to receive an authorization number and return shipping instructions. We do not accept returns on products missing more than 25% of their contents or sample kits.

Free shipping, gifts with purchase and other discounts and special offers are only available on orders that, less the return, still qualify for the promotion. Those that do not will have the applicable charge deducted from the return. Cancelled orders and items returned unused are subject to a 15% restocking charge before store credit is issued. We regret we are unable to refund shipping charges for any reason. We reserve the right to limit returns to three products per order. If you are new to Talulah, we encourage you to start slowly and begin with one of our sample kits to find your perfect product regimen.

Privacy Policy

We are committed to protecting the privacy of our customers.

The personal information we collect from you is solely for the purpose of serving you and is never shared with anyone for any purpose. Period. The information you provide when shopping with us is stored securely and we do not retain your credit card information for your protection.

Once you have registered on our website, you will receive our bi-monthly newsletter, containing company news, natural skincare features, green living tips and special offers. We want our newsletter to be welcome in your inbox! You can opt out of our newsletter any time by clicking the “opt out” link at the bottom of every issue.