Frequently Asked Questions

Sorry but no. We receive so many requests and we are simply unable to send free samples to everyone. We would be delighted to include samples with your order for full sized products and we offer a sample trial kit for sale here. In the interest of minimizing our environmental impact, we do not offer a mail order catalog.

Yes! Our Holistic Skincare Kits contain six trial sized products, including cleanser, toner, day and night moisturizer. They are available for three different skin types and last 1-2 weeks. You can find them here.

Sorry but no. The Holistic Skincare Kits contain a group of samples to compliment a specific skin type and we do not switch out samples or take special requests for this product.

Shop by remedy to your left to find the perfect products for your unique skin type.

You’re not alone! Many people find that their skin falls into multiple types and if you’re not sure which products are right for you, we’re happy to help with customized skincare recommendations. Just contact Customer Service here and tell us about your skin. We’ll get right back to you.

Your order includes complimentary gift-wrap, a smattering of product samples to compliment your order and our special Aromatic Bath that changes seasonally and is only available to our online shop customers.

Orders for in-stock items are shipped within three business days by UPS Ground. Please allow 1-6 days after shipment for time in transit depending on where you live.

Of course! Our Customer Service staff is available to take your order or answer product questions by phone  Monday-Thursday from 10am-4pm EST. We accept Visa, MasterCard, Discover and American Express.

Yes! When ordering products as a gift for someone special, just note your order is a gift in the comments section during checkout. All orders include complimentary gift-wrap and our packing lists do not include prices. If you would like a handwritten gift message included, please include this in the comments section of your order as well. You can also find gift certificates here.

We accept returns within fourteen days of receipt for store credit only. If a product fails to meet your expectations, please contact us to receive a return authorization and return shipping instructions. We do not accept returns on products missing more than 25% of their contents or sample kits. Free shipping, gifts with purchase and other discounts and special offers are only available on orders that, less the return, still qualify for the promotion. Those that do not will have the applicable charge deducted from the return. Cancelled orders and items returned unused are subject to a 15% restocking charge, before store credit is issued. We regret we are unable to refund shipping charges for any reason. We reserve the right to limit returns to three products per order. If you are new to Talulah or natural skincare in general, we encourage you to start slowly and begin with one of our sample trial kits.

We do not offer international shipping. Please contact us to find out if there is a distributor of Talulah in your country!

Though everyone’s skin is different, you'll notice an immediate improvement in the tone, clarity and condition of your skin. If you have been using conventional skincare, you may experience a detoxification period as your skin transitions to balance. Dryness, mild inflammation or breakouts are normal and a sign that your skin is purging itself of accumulated toxins. Take extra care of yourself, get plenty of sleep and drink lots of water during this period to ease the transition.

Yes. We work exclusively with food grade, cruelty-free and natural source ingredients, almost all of which are certified organic. We focus on sourcing the purest, highest quality ingredients from local farmers, artisan producers, cooperatives and small businesses in an inquisitive and discerning fashion.

At Talulah, our products are made by hand from completely natural ingredients. This means, our products may vary from batch to batch due to growing conditions, plant varietals and the region grown in, just like the tomatoes grown in your backyard this year will look different than last year’s. Your products may look darker or lighter than previously or botanical sediment may be present. These differences do not impact the quality or potency of the product; they are simply indicators of natural, handmade skincare.

Pure plant oils will not clog your pores, cause breakouts or make your skin oilier. Rather, the right natural plant oils are the best way to balance your oil production, heal blemishing and dryness and efficiently regenerate and renew your skin. Here’s how your skin works in a nutshell: Your sebaceous glands are responsible for making a substance called sebum that empties onto the skin’s surface through your pores. Sebum is your skin’s method of moisturizing and protecting your skin and is actually a good thing because it helps to keep your skin looking youthful and supple. However, when those of us with a tendency toward dryness use heavy, sticky creams, the sebaceous glands become confused and slow production of sebum, leaving your skin even more dry, tight and pallid. Similarly, when those of us with oily complexions or acne repeatedly strip our skin with harsh astringents, our sebaceous glands over-compensate with an increased production of sebum, making your skin oilier and more prone to breakouts. Your sebaceous glands understand the structure of the plant oils we use at Talulah, which work with, not against your skin’s natural oil production to leave skin balanced and healthy.

While you sleep, your skin performs vital functions that detoxify, repair and regenerate skin. The less you interfere with this process, the better your skin will look. In the evening, gently cleanse your face, mask if you like, mist with toner and gently and lovingly press the herbal mist into the skin. While still damp from toning, apply a fine layer of the night repair serum right for your skin type. Not sure which one is right for you? Shop by skin type here. In the morning, cleanse your face first thing to remove impurities and toxins expelled onto the skin's surface overnight.

Yes! Toners are like insurance and help to keep your skin looking it’s best long-term. They balance the skin's pH, remove residual sebum, surface debris and remnants from the cleansing process. Deeply conditioning, they prime the skin, increasing the effectiveness of your moisturizer.

During steam distillation, fresh plant materials are processed in order to extract living, vital elements. This results in essential oil and distillate waters or hydrosol. Hydrosols possess many beneficial qualities in an easily assimilated form, are supremely gentle and balance the skin’s pH.

Many people perceive essential oils as irritating and it’s no wonder. The marketplace is saturated with cosmetics improperly scented or chock full of synthetic fragrance oils that can trigger allergic reactions and sensitivity. We have a thorough understanding of essential oils, both in terms of the therapeutic properties and aroma, and utilize over 150 in the formulation of Talulah products. Our essential oil blends inspire health and vitality in the skin, rebalancing common skin complaints first and creating a beautiful aroma second.

Our entire product line was designed by a vegetarian and is 100% vegetarian friendly. Most products are also vegan. You’ll find the vegetarian or vegan stamp on every product’s page and label. The only animal ingredients we use are organic milk protein, honey and beeswax from sources that are verifiably healthy, ethical and humane.

Of course! All of our products are packaged in easily recyclable glass. Just pop them into the recycling bin or visit a recycling center in your area. And of course, you can always clean out the container and re-use it, which is the best kind of recycling.

We have tried just about every natural makeup under the sun and only recommend the absolute best - our lovely friends at Alima. Their silky smooth mineral makeup glides on light as air, is exceptionally pure and available in a dizzying array of shades sure to match any color. Find them here.

Absolutely not! We take animal testing very seriously, are 100% cruelty free and certified by Leaping Bunny. This means our ingredients, formulas and finished products are never tested on animals. The only animal ingredients we use are organic milk protein, honey and beeswax from sources that are verifiably healthy, ethical and humane.